Mobile Marketing

I know that what I am about to say is not original but it really struck me that as Twitter announces that it is offering location based information on its site there is so little reported about the potential issues this may create.

I think it struck me because the Twitter site is usually the last place where the cool ideas are implemented. Location based mobile apps for Twitter are nothing new and with the increasing popularity of foursquare and others this craze seems to have some serious legs. This is all the more evident if the Twitter site is climbing on board.

Mashable reports on Twitter’s efforts with the following picture and quote which pretty much tells the story.

It’s a simple integration: with any tweet that has a location attached to it (mostly via apps that support it, such as Foursquare and Tweetie), a small location icon will appear at the end of the byline of that tweet. Clicking on it will bring up a Google Map showing the location where that tweet was sent.

I am admittedly not a fan of this kind of service but that means nothing because a lot of people are. The people who I think may be most enamored with this trend are those people who want to know where someone IS NOT rather than where they are. You know those folks that like to come by your place when it’s empty or less protected because of your absence.? Those nice people who like to take your belongings? You know them as burglars, thieves, robbers, home invaders etc etc.

As I started to look into this a little more and back in February KTVU.com ran a story (video here and it’s pretty interesting) about a web site developed to make the point that maybe a little restraint may be a good thing in this quest to tell everyone when you are not at your home. The site is called Please Rob Me

As more people reveal their whereabouts on social networks, a new site has sprung up to remind you that letting everyone know where you are — and, by extension, where you’re not — could leave you vulnerable to those with less-than-friendly intentions. The site’s name says it all: Please Rob Me.

Launched last week, Please Rob Me is exceptionally straightforward. Pretty much all it does is show posts that appear on Twitter from a location-sharing service, Foursquare. Please Rob Me puts these posts into a long, chronological list it refers to as “Recent Empty Homes.”

Please Rob Me assembles its list by taking information that Twitter makes freely available so that many Web sites can show tweets. But the point of Please Rob Me could be made with data that flows on dozens of other sites as well.

I’m not trying to rain on anyone’s “Hey, look where I am now!” parade. If someone wants to do this kind of thing, that’s fine. As of today, we live in a free country. But when a law professor from UC Hastings, Robin Feldman, finishes her explanation as to why a site like Please Rob me will not likely be considered an accessory to any crimes by saying

The victims to an extent are fools. They are publishing their information and they should be thinking about it.

I just had to wonder. What are your thoughts on this one? Is telling everyone where you are at all times always a good thing?

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Wouldn’t it make sense that if you spent more money on email marketing than pay-per-click marketing, you’d have a reasonable explanation for that choice?

Well, according to the data discovered in Econsultancy’s 2010 Email Marketing Census, companies are spending more on email marketing (17% of online budgets) than PPC (16%) despite not fully understanding the return on investment (ROI) achieved or taking advantage of one of the most important benefits of email marketing: segmentation.

When you run PPC campaign, you attempt to segment your target audience by using different ad creative and targeted landing pages. You wouldn’t bring a “window shopper” to a landing page that displayed only one product, would you? So it’s a shock that many companies are still not using segmentation to target their email campaigns and deliver messages, or offers, that are tailored to their customers’ known interests and buying habits. Think about that. When you email your existing customers, you already know at least a little about their buying preferences, so why would you not segment them so that they receive tailored email messages?

With this lack of fine-tuning of their email marketing efforts, it is no wonder that 39% of companies quizzed have no idea what their ROI is from email marketing. Almost forty per cent of those that are spending more on email marketing than search, have no idea why they do so! That is astounding – but even more astounding is that 33% of agencies who manage their clients email marketing campaigns have no clue either!

Companies have become complacent with their email marketing campaigns. They’ve put them on “auto-pilot” and have focused too much on fine-tuning their search and social media efforts that they’ve neglected a channel that can create new sales and keep existing customers happy.

Let 2010 be the year that we realise there’s so much more we can do to improve our ROI from email marketing.

A Google exec recently said, "In three years' time, desktops will be irrelevant." That's debatable, but there's no question that mobile use will have grown much more than it already has. Based on comments in a recent keynote, Microsoft CEO Steve Ballmer doesn't seem to think PC use is going to drop too much, but he did say, "Mobile queries are just going to keep going up and up and up."

Do you think desktops will be irrelevant in 3 years? Share your thoughts here.

A study released last month found that the number of mobile phone subscribers is on track to increase from 4.6 billion to 5 billion globally by the end of 2010. Another study found that consumers are getting more comfortable with mobile shopping.

Mobile Search

Google has dominated the search market for a long time, and while this still continues to be the case, it's important to note that search in general changes with mobile. People are searching in different ways than just using their favorite search engines. They're using different apps. They're using their voices. They're scanning barcodes for instant access to product information. The number of ways people are finding information with their phones is only going to keep increasing. On mobile, it's not just about Google, Yahoo, and Bing.

That's not to say these three aren't still incredibly important to mobile. In fact, the search share among these top search engines may even become more greatly divided as time goes on. We're seeing different mobile carriers and manufacturers making deals with these companies, which affect the default search options for various devices. As we discussed before, mobile search engine use may be largely dictated by device popularity, which is (in my opinion) one of the biggest things Bing will have going in its favor in terms of market share - Microsoft's new Windows Phone 7 phones will come with Bing hardware keys, meaning the most convenient way to search on these devices will likely be to hit a single button taking the user to Bing. If these devices become popular, it could be huge for Microsoft in search.

As far as Google indexing and mobile sites goes, Google's Matt Cutts says, "If you can find a way where your existing site will work well in mobile browsers, we're not worrying about supporting two completely different sites."

To learn about this subject in more detail, read the Google Webmaster Central Blog posts: Help Google Index Your Mobile Site, and Running Desktop and Mobile Versions of Your Site.

Mobile Search Advertising

When it comes to AdWords, Google says to create separate, mobile-focused campaigns so you can optimize keywords, ad text, and landing pages for people using mobile devices. Google shared an interesting case study this week looking at Razorfish's mobile AdWords approach. They shared the following details:

- The Razorfish team started by duplicating the existing desktop campaigns and switching the settings to target mobile devices with full internet browsers.

- Since their client had a well-known brand name, they focused on branded keyword terms with enough traffic to help them learn quickly about what was working best for their campaigns.

- To measure performance, they tracked several conversion metrics including whether a mobile user looked up the brick and mortar store location or downloaded a coupon from the website. Right away, they saw a 7.5% lower cost per conversion on mobile devices, encouraging them to test ways to optimize their mobile campaigns.

- Razorfish tested whether variations in the campaign's landing page would affect conversion rates. The team hypothesized that mobile users might be looking to take a specific action, and by starting the user's experience closer to that action, the client would see better results. As it turned out, for this client, they saw much higher conversion rates when the user was directed to a landing page that showed nearby store locations.

- Finally, they tested variations in the ad text. Four versions of ad text were tested, including the original copy used in desktop campaigns. Each of the three new versions provided over 9.3% lift in conversion rate over the strongest performing copy in their desktop campaigns.

When it comes to Yahoo and Microsoft search advertising, things are about to get more appealing here in general, and presumably, that includes mobile. Microsoft and Yahoo advertisers will have the audiences of both search engines to view ads once Yahoo and Bing get their integration done.

Wrapping Up

One of the most important things any search marketer can do with regards to a mobile strategy, is to simply keep up with the latest mobile trends and innovations. This space is rapidly evolving, and new apps are released frequently. Pay attention to hot apps, and how your target audience is engaging with them. What devices, operating systems, and browsers are hot? Monitor studies and surveys that delve into demographics. Try to stay ahead of the curve.

Do you have a mobile search strategy? What suggestions do you have for improving in this area? Comment.

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Google does what Google does and it has now opened the doors on an apps marketplace that is designed for Google Apps customers. Don’t think the overlap in terminology with the other app guys is coincidence either. The difference with this form of app though is the fundamental difference that separates Google from Apple. Google provides apps that are fundamental business needs and this strategy is where the search giant appears to be hanging its hat moving forward relating to search, advertising and more.

Yesterday the Official Google blog reported:

Every day, thousands of businesses choose the cloud. More than 2 million businesses have adopted Google Apps over the last three years, eliminating the hassles associated with purchasing, installing and maintaining hardware and software themselves.

We’ve found that when businesses begin to experience the benefits of cloud computing, they want more. We’re often asked when we’ll offer a wider variety of business applications — from accounting and project management to travel planning and human resources management. But we certainly can’t and won’t do it all, and there are hundreds of business applications for which we have no particular expertise.

First of all, having 2 million businesses using goggle apps is pretty impressive. While most are the SMB’s of the world, Google has shown the world the ability to penetrate enterprise accounts as well. Of course, this hits at another of the biggest competitors against the Goog: Microsoft.

Some apps that are part of the roll out are Intuit Online payroll, Manymoon project management, PS Connect and JIRA Studio for development to manage flow between various apps.

Watching this strategy unfold is pretty interesting. There is an awful lot riding on it and it would appear that Google has more of the pieces under their roof than any other competitor does. How this plays out should be fascinating. One of the final paragraphs of the post tells the real story:

For more information on the benefits of the Google Apps Marketplace to businesses, check out our Enterprise Blog post. Developers interested in learning how to integrate with Google Apps can check out our post on the Google Code Blog. Or, you can explore the Google Apps Marketplace directly at http://google.com/appsmarketplace.

Notice the order of how these are written. What it seems to be saying is that Google wants the enterprise and is daring everyone else to find a way to stop them.

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“You would have to be stupid. You would have to trip to not succeed at this at some point.”

Those words may come back to haunt the former Bebo chief Joanna Shields, now that rumors are circulating that the social network is about to be dropped like a hot potato.

Back when AOL bought Bebo for $850 million, I was already speculating that the social network had slipped from its valuation high of $1.5 billion. Now it appears that the social network has lost users–down from 22 million a month to 14.6 million–and with it, it’s value to AOL.

What’s interesting is the predicament facing AOL. Due to some complex tax laws, it may actually make better financial sense for AOL to just shut Bebo down.

[Rules] let Aol write off the full purchase price of Bebo if they declare it worthless and abandon the asset. With Aol’s effective tax rate of around 45%, that’s $380 million and change in their pocket in taxes that they’d be able to avoid.

Selling Bebo would only help AOL if it had long-term capital gains it could apply any loss against–which it doesn’t appear to have.

Crazy huh? You buy something for $850 million, but can’t even hold a fire sale. It’s actually better to just set it on fire and let it burn!

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